DISASTER RECOVERY/IT SUPPORT

THE SITUATION
(Universal) Large companies with significant personal computer resources generally have(or contract) dedicated IT departments to deploy and maintain hardware and software. The most extensive consumers of IT labor are individual users experiencing hardware or software failures. While implementing solutions generally tends to be straightforward, diagnosis can be difficult. Users tend to feel culpable (and in some cases may be - this is especially true when viruses or worms contracted from the Internet or e-mail are found), and may exaggerate, not remember, or even conceal the steps they took or the events that occurred leading up to the failure.

CURRENT TECHNOLOGY
Diagnosis depends on the technical and interviewing skills of the technician assigned to fix the problem.

THE VIEWSENDER SOLUTION
When viewSender has been deployed on the network, the captured text and images can be used to determine the events that led to a computer failure. Since the captured information is stored on a server and not the monitored machine, the captured information is not lost when the monitored computer fails.

Depending on the Agent configuration, the captured information may even be used to reconstruct lost work or data.