DUE PROCESS/BEST PRACTICES

THE SITUATION
DEF Corporation has high turnover in its world-wide shipping department, and uses viewSender to prevent abuse of its computer systems, ensure productivity, and discourage or detect shrinkage cause by employees. The training necessary to correctly ship products to foreign countries using a variety of different shippers, forms, measurement systems, currencies, and even languages is expensive - much of the time, two employees (a trainer and a trainee) are required to do the work of one. DEF would like to develop a means whereby new employees could be self-training, given that the bulk of their applicants are not avid readers.

CURRENT TECHNOLOGY
Professional tech writers, at significant expense, can generate videos, websites, and artificial examples. As world conditions and shipping technologies change, those videos and examples would need to be updated.

THE VIEWSENDER SOLUTION
viewSender is excellent at recording the behaviors of someone who is especially good at his/her job, or capturing different performances of a task to choose the most productive or profitable method. Since DEF already uses viewSender, whenever management needs a training example all they need do is increase the monitoring frequency of the computers used by one or more of their most productive employees. The resulting images can be selected from the viewSender Viewer and compiled into a filmstrip report for each example required. If desired, a companion audio stream can also be recorded to coincide with the filmstrip images.