LOOK HARDER WHEN THERE'S SOMETHING TO SEE

THE SITUATION
James has always been a stellar employee, but recently has been going through a divorce. His demeanor, attitudes, and relationships with co-workers have changed, and the effects are also showing in his treatment of customers. Unfortunately, everyone on your staff likes James, they understand his situation, and they will cut him some slack. More unfortunately, your customers will not.

CURRENT TECHNOLOGY
Ultimately, and generally after the consequences have already begun to express themselves, if the situation deteriorates sufficiently, someone will come forward - sometimes this can be the stressed individual himself through mechanisms like the Employee Assistance Program. If caught in time, situations like James' can be turned around, though at some cost. Or not.

THE VIEWSENDER SOLUTION
viewSender has a number of unique features specifically designed to adapt to changing situations. Two that specifically address changes in personnel behavior are adaptive monitoring and tonal comparison. Adaptive monitoring means that viewSender uses pre-set conditions to change the timing, resolution, quality, and completeness of monitoring settings. The conditions are established in advance by the system administrator across some or all monitored computers to ensure up- and down-scaling of the monitoring intensity, free of human intervention or subjectivity. When keyword matches occur in text found on a monitored computer's screen at a frequency that exceeds the value set by the administrator, the interval between captures may be lessened, or additional items may be captured (images, for example where previously only extracted text was sent to the server), or the quality (size, resolution, or precision of captured images may be improved, or there may be a combination of these changes. When the frequency of detected keyword matches decreases below the administrator's threshold, the monitoring parameters may be returned to their previous levels.

Tonal comparison is performed by the Server on text collected from Agents. Many words in the English language have a negative or positive connotation by themselves or in combination with others, though the shading may be slight. Over a large sample and time span, stable personalities tend to use a certain ratio of negative to positive words and phrases. The general tone (negative or positive) of the communications in an organization can be evaluated from collections of communications text for the organization as a whole, or for subgroups, or for individuals. The viewSender Server can process collected text for tonal comparison, and generate reports where there are changes in tone for an individual