INAPPROPRIATE ASSOCIATIONS AND PATTERNS

THE SITUATION
RST Importers' business is driven by their populous marketing department, and consists of large numbers of relatively small quantity orders for expensive niche or specialty products. Lately, RST's profit margins have been dropping, and management is concerned about preferential treatment of certain vendors by some employees, high discounts given to customers unbilled hours for customization work, and inappropriate access to pricing schedules and customer lists granted to vendors, regulators, and competitors. There is some concern that some employees may be taking kickbacks, a common problem in the industry.

CURRENT TECHNOLOGY
Managers generally react on a case-by-case basis as variances come to their attention.

THE VIEWSENDER SOLUTION
Of course, viewSender can capture and transmit information in reaction to keywords detected on computer screens. One of the items usually returned when a keyword is discovered is the complete list of all text found on the screen at the time. viewSender can be set to return captured information on discovering keywords like "free", "discount", "pro bono", and "concession". Because viewSender can return all of the text found when a keyword is found, the viewSender Server tools can be used to then search in that returned text to see which customer's names come up too frequently.