OUTSOURCED SERVICES PROVIDER

THE SITUATION
GHI Consultants is a recruiting, consulting, contracting, and temporary services agencies for technical professionals. Their business depends on providing large clients in their area with quality temporary employees. Contractual technical professionals who do not want gaps in their employment move from one agency to another as they complete their previous tasks and agencies have assignments available.

The problem for GHI is that for contractors they've not worked with before, or who have done work for other agencies since their last work for a GHI client, there is no truly reliable way to verify not only the contractors work, but whether they and their work style are compatible with a given client. Past employers have become reluctant to provide more information other than whether the contractor worked there, their job title, and how long they worked. Even with good references, the subjective question of a contractor's working style is difficult to coordinate with the client's desires.

Usually, a client desires a contractor in part because their needs are immediate, and the contractors are actively seeking positions from several recruiters. So GHI is compelled to find the best possible candidate in the shortest possible time, with the knowledge that if they make a mistake it may damage their relationship with one of a relatively few number of large clients in their limited geographical area.

CURRENT TECHNOLOGY
Agencies rely on pattern matching tools and the Internet to find qualified candidates. They rely on client and candidate interviews, references, and gut instincts to find a proper fit, and then hope everything works out.

THE VIEWSENDER SOLUTION
GHI now requires contractors they place in client sites to run viewSender Agents on their work computers. Upon completion of an assignment, contractors are provided copies of the Agent's output which they are free to use as a sort of "portfolio" advertising their work habits. GHI keeps a copy as well, and when that contractor wants to be placed in another assignment for a GHI client, samples of the contractor's Agent captures are offered to the client when other match criteria indicate a possible good fit.

Depending on the Agent configuration, the captured information may even be used to reconstruct lost work or data.